FREE Shipping On Orders Over $100

Bring Tranquility Home Today!

Refund policy

At Millie's Plants, we're dedicated to bringing only the finest, healthiest plants right to your doorstep. We recognize how essential it is for you to receive your plants in perfect condition. To ensure your complete satisfaction, we have carefully detailed our return and issue policy below.

Thank you for trusting us with your green needs. We’re committed to making every part of your experience as flourishing and delightful as our plants.

WHAT We Cover and Don't Cover

We Guarantee

Millie's Plants guarantees that all plants will arrive on your doorstep in healthy condition.

Please Be Aware 

  1. Any address changes for processed orders must be submitted within 24 hours.

  2. We do not cover courier delays or items lost in transit under our guarantee policy.

  3. Plants damaged during shipment, which do not fall under the exceptions listed above, will qualify for a refund or replacement.

Refund or Replacement

If you receive a damaged shipment, we're here to help. Please note the following guidelines:

Initiating a Claim

  1. To request a refund or replacement for damaged plants, please email support@milliesplants.com
  2. Please include your order information and a photograph of the damaged item.

Shipping Costs: We can only refund the cost of the plants, not the shipping fees.

Customer Support

At Millie’s Plants, we know that sometimes things don’t go as planned, and we’re here to help! As a cherished part of our small business family, your satisfaction is crucial to us. We strive to respond to all inquiries and resolve any issues within 1-2 business days during the week. Your patience and understanding enable us to ensure that every interaction with us is as green and pleasant as our plants.

Thank you for being a part of our community. We truly value your choice to support Millie’s Plants. By following our return and issue policy, you help us continue to deliver the excellent service and quality products you love.